***Due to COVID and hot summer temperatures, we currently can ship only Bone Brew Bags (no cups) to the "Green" & "Orange" zones because transit time is too long and the cups will melt.***
If a weather event is forecasted, we make our best effort to ship "around it" but sometimes we have to delay shipping to avoid orders arriving late & melted.
Please note that because all our shipments are frozen, products cannot be in transit during weekends or holidays.
Saturday residential deliveries are available if you have this service with FedEx
Because your order is frozen, it is VERY IMPORTANT that you track it to be sure it is received as soon as possible and placed in a freezer. We will email you tracking information as soon as your order ships. If your order is a gift, please be sure to track it for the recipient and keep them informed of its arrival.
We can offer air service to other states. Please call for rates.
To ensure that your order arrives frozen and safe, it is protected using an insulated, reusable foam cooler designed to lock-in freshness. Dry ice is included in most packages. Please carefully read the dry ice warning inside your box and handle per instructions.
We make every attempt to fulfill orders on a timely basis; however, holidays and unforeseen circumstances (typically weather) can force delays. Below are important shipping notes to keep in mind when placing your order.
All products ship frozen and will arrive frozen; please plan ahead for this when ordering.
Please pay close attention to your delivery date and track your package.
Please place your order in a freezer immediately upon receipt.
If your product arrives thawed, please contact us immediately.
Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected; please plan ahead and order early.
All shipments require a street address (sorry, no PO boxes).
Damage due to incorrect or incomplete shipping addresses voids our guarantee. Be sure to double-check delivery addresses.
Customers are responsible for making sure gift recipients will be available to receive delivery.
We encourage customers to ship to business addresses whenever possible.
Overnight air is available – please contact us for rates.